Return to video
Video feedback
Thank you.
Your feedback was successfully sent.
Recommended
Replay video
Return to video
Video settings
Your video format settings have been saved.
- ATM, eftpos and online blackout
- Air-con disaster couple to ATM knockout
- Perils of Beatles-era banking
Computer problems that have tormented vital banks in new months have struck again, this time crippling Westpac and St George services, including ATMs, and inspiring railway business in New South Wales and Victoria.
“Westpac has gifted an air-conditioning problem during one of a information centres that has triggered a shut-down of a online banking site and some a ATM and eftpos facilities,” Westpac pronounced in a statement.
Sorry … The summary Westpac ATM business perceived now when they attempted to use a bank’s ATMs. Photo: Tim Young
In a new refurbish on their Twitter amicable media site, Westpac said: ”Systems are recovering, still a small while before they’re adult again.”
“Please use bend or (telephone) banking, we apologize for inconvenience,” a bank pronounced on Twitter.
Are we affected? Do we know more? Email Chris Zappone
Westpac business reported widespread problem accessing online banking, ATM and eftpos services. The bank’s website was also offline for about an hour this morning.
Any business who are forced to go to branches as a outcome of a technical issues won’t be charged fees for teller transactions, a orator for Westpac told Fairfax.
The problem comes only a day after Westpac announced first-half gain of $3.17 billion, adult 7 per cent on a prior 6 months. The bank assimilated others among a Big Four to news record gain in their latest half years.
‘None of my cards will work’
Eftpos machines during NSW railway stations are influenced by this morning’s mechanism glitch. Transport NSW pronounced sight travellers should use cash, compensate during their finish or compensate on return. The intrusion extends to informal transport centres and CountryLink on-board services, a orator pronounced in an email.
Melbourne-based patron Mark Barrow pronounced he was incompetent to entrance income from Westpac by 4 opposite accounts and was told he could not repel supports from branches.
Mr Barrow pronounced he was alerted to a problem after purchases he done overnight were declined.
“I’ve oral to Westpac this morning and they told me nothing of my cards will work,” Mr Barrow said.
‘Technical issues’
Westpac progressing tweeted this morning: “We are now experiencing technical issues. Currently being investigated. Very contemptible for inconvenience.”
Norm Douglas in a farming city of Forrest in Victoria’s south-west, pronounced he initial learnt of a problem about 5am perplexing to make some online purchases, that were declined.
“I run a series of businesses from home and rest on internet banking,” he said.
Fairfax also understands a problem could have widespread to Adelaide, where people during a Adelaide Aiport were incompetent to entrance income from a bank’s ATMs.
National Australia Bank’s remuneration complement unsuccessful in mid-April, preventing hundreds of thousands of business from receiving compensate and forcing a association to open branches over a weekend.
A identical though incomparable problem brought NAB’s complement to a harsh hindrance during a finish of 2010, annoying business and business owners.
Also, Commonwealth Bank’s response to a record problem during a commencement of Mar caused a ATMs to concede business to overdraw their accounts temporarily. Later, a bank was criticised for a clumsy strategy it used to redeem a money.
– with Megan Levy, Thomas Hunter, BusinessDay
Article source: http://www.smh.com.au/technology/technology-news/data-centre-glitch-hits-westpacs-electronic-banking-20110505-1e92s.html